What are your standard shipping costs?
Just Skate Pads ships all orders UPS Ground and waives the standard $10.00 shipping charge for orders over $40.00 shipped anywhere in the continental United States.
How do I track my order?
Once you have completed your order through our website, Just Skate Pads will send you an email with your order details, your order confirmation number and your UPS Ground tracking number. You can then track the status of your order online on the UPS site. Please contact email firstname.lastname@example.org should you need any additional information concerning your order.
Are there various shipping options?
We currently only offer one standard shipping option – UPS Ground.
How quickly will I receive my shipment once I place my order?
All orders are shipped UPS Ground and shipping times can range from 1 to 6 days based on your location. Orders are normally shipped out the next business day but please allow up to 3 business days for credit card authorization, order processing, and packing. Once it leaves the warehouse, shipping times can range from 1 to 6 business days based on your location. Packages are shipped from Salt Lake City, Utah.
Do you accept international shipping addresses?
Just Skate Pads currently only ships to addresses in the continental United States. In addition, we’re unable to ship to APO addresses or PO boxes. If you have any questions, email at email@example.com and we’ll be happy to assist.
Returns & Warranties
What is your return policy for items purchased from justskatepads.com? Can I return an item that I am not satisfied with?
Your satisfaction is very important to us. If you are not completely satisfied with your order from http://www.justskatepads.com, you may return the merchandise. Most unopened items in new condition and returned within 30 days will receive a refund or exchange. Items that are opened or damaged, do not have a receipt or do not have an authorized Return Authorization # may be denied a refund or exchange. ALL items sent back to Just Skate Pads MUST have an authorized Return Authorization #. Please contact Just Skate Pads Customer Support at firstname.lastname@example.org to receive your authorized RA#. In most cases, your refund will automatically go back to the original form of payment used for the purchase. Refunds will be credited back to the original payment method within 10 business days after we receive the item.
While we do not cover the shipping cost for items that are being returned for personal preference, we will gladly cover the shipping for any item that is defective or does not properly withstand normal wear and tear (Warrantied 90 days for pads and gloves, and 180 days for helmets).
What if an item I purchased directly from justskatepads.com is defective?
If you receive a defective or have a broken item, please contact us immediately via email at email@example.com and we will process your return and/or exchange. In order to process your return and/or exchange, you must email us your order number at firstname.lastname@example.org to receive a Return Authorization # and Ship To instructions PRIOR TO SENDING YOUR RETURN BACK. Just Skate Pads will make every reasonable effort to replace the defective item and ship this item to you as quickly as possible.
What if an item I purchased from justskatepads.com breaks?
If an item breaks within 90 days for pads and gloves or within 180 days for helmets, please contact us immediately at email@example.com. We will make every reasonable effort to replace a broken item that is under warranty and ship this item to you as soon as possible.
I returned my item. When can I expect my refund to be processed?
Just Skate Pads makes every effort to expedite the processing of your refund or exchange. Once we receive your package, please allow 3-5 business days for your refund or exchange request to be processed.